Refund and Cancellation Policy
Effective Date: July 11, 2025

At Tirupati Host, a brand of DNJ IT SOLUTIONS PRIVATE LIMITED, we aim to deliver high-quality web and digital services tailored to your business needs. We value your satisfaction and strive to ensure a transparent and fair experience. This Refund and Cancellation Policy outlines the conditions under which services may be cancelled and refunds issued.

1. Service Cancellation

1.1 Cancellation by Client

• You may cancel your project or subscription-based service at any time by providing written notice via email to [email protected].

• In the event of cancellation, any work completed up to that point will be billable.

• If cancellation occurs after work has begun, no full refund will be issued. A partial refund may be considered at our discretion, based on the percentage of work completed.

1.2 Cancellation by Company

• We reserve the right to cancel services in the event of non-payment, violation of terms, or abuse of service. In such cases, no refund will be issued.

2. Refund Policy

2.1 Eligibility for Refund

• Custom Web Design & Development Projects: Once the project has started and design/development work has begun, no full refund will be provided. Partial refunds may be considered only if less than 50% of the project is completed.

• Digital Marketing Services (SEO, SMM, PPC): These services are non-refundable due to the nature of time and resource investment. We do not guarantee specific rankings or results.

• Domain and Hosting Services: Domain registrations and renewals are non-refundable. Hosting services may be cancelled with pro-rata refunds only if the request is made within 7 days of purchase and no work has been initiated.

• Maintenance and AMC Plans: These are non-refundable once the service period begins.

2.2 Refund Request Process

To request a refund, send an email to [email protected] with the following details:

• Name and contact details

• Service purchased

• Reason for cancellation/refund request

• Proof of payment (if available)

We will review the request and respond within 5-7 business days.

3. Chargebacks

Any chargeback initiated through a payment provider without contacting us first will be considered a breach of contract. We reserve the right to dispute such chargebacks and recover associated costs.

4. Policy Changes

We may update this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date.

5. Contact Information

If you have any questions about this policy, please contact us:

DNJ IT SOLUTIONS PRIVATE LIMITED
Tirupati Host
Email: [email protected]
Phone: +91-7207446677